Frequently Asked Questions

At AiPhones, we know switching to an AI virtual receptionist is a big step. Here are answers to the questions we hear most often, so you can feel confident about how our service works.

What is an AI virtual receptionist?

An AI receptionist is a virtual front-desk assistant powered by advanced voice technology. It answers calls instantly, books appointments, routes enquiries, and provides information 24/7 — just like a human receptionist, but faster and more cost-effective.

Can I keep my current business number?

Yes. You can either keep your existing business number or choose a new local or 1300 number through AiPhones. Our system works seamlessly with your current setup.

Will the AI sound natural to my customers?

Absolutely. We use authentic Australian voices designed to sound professional and approachable. Your callers will feel like they’re speaking with a real person.

What happens if the AI can’t answer a question?

If the AI doesn’t have the answer, it captures the caller’s details and message, then forwards them to you immediately. You’ll never miss an important enquiry.

Does AiPhones integrate with calendars and CRMs?

Yes. We integrate with Google Calendar, Outlook, and popular CRMs and job-management tools. This means bookings, cancellations, and updates are synced automatically.

How much does it cost?

AiPhones is designed to be cost-effective. Most businesses save up to 70% compared to hiring a full-time receptionist, while still delivering professional 24/7 coverage.

How quickly can I get started?

Most businesses are up and running within 24 hours. Our team helps you configure your AI receptionist, load your FAQs, and connect your systems.